SHIPPING & RETURNS
Shipping
Before we get into specifics, let us be clear on our shipping "philosophy" We want to get things to you as quickly as humanly possible. We are not in business to "profit" from shipping; you are charged what we are charged Undercommit; overdeliver. Our primary shipping service is USPS or FedEx Ground Delivery. Both are "ground" services that take 5-7 business days from coast-to-coast.
Delivery Time
Delivery Time is dependent on 2 factors:
"Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that. Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Free Shipping Offers
Orders over $200 qualify for Free Shipping, which will be USPS, FedEx Ground or FedEx Home Delivery (5-7 days for cross-country delivery). Free shipping promotions are available on domestic shipments, within the continental United States, only.
Returns
We have a 7 day return policy on stock merchandise. If you return the item your refund will be processed when we receive your item. Items must be in their original condition and cannot be washed or worn to be eligible for return or exchange. If you have a custom order ALL SALES are final unless a defect is discovered. Custom items can not be resold due to the unique design preparation you have chosen. If an item is damaged or defective please contact our customer service department at 1-678-554-9904 between 7am - 6pm EST, Monday - Friday. We cannot accept responsibility for packages lost in the mail, and therefore highly recommend insured US Mail or UPS so that you will have a record of your return. We will send a tracking confirmation for every mailed item.
How To Do A Return/Exchange
Email Station 1 apparel (Station1go@gmail.com) with your concern and mail your sealed and insured package to the address provided on the site. Include this return form and a copy of the invoice or receipt (if available). We do not charge additional shipping on exchanges for standard shipments (oversized and drop shipped items do require a shipping charge on exchanges). Returns/Exchanges will be processed by Station 1 when we receive the item(s). It may take your bank or credit card company up to 7-10 business days to process the refund to your account.
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